Rewind Seat — A$79 per enabled user/month
Each enabled user is A$79 per month in AUD. A seat includes 2,500 pooled minutes, so minutes are shared across your team rather than assigned to individual agents. It includes the full contact centre: IVR, queues, routing, callbacks, wallboard, SLA and reporting, plus Australian storage and support.
When the pooled allowance is exceeded, overage is A$0.06 per minute, shared across every seat. This makes it easier for teams with variable call volumes to budget without separately metering every agent.
Compliance Recording — A$35 per recorded user/month
Compliance Recording is an optional A$35 per recorded user per month. Add it only for the users who need recorded Teams interactions. It provides Teams policy recording with encrypted, per-tenant Australian storage, retention and legal-hold controls, plus a searchable library and playback audit trail.
- A$79: Rewind Seat, per enabled user/month.
- 2,500: pooled minutes per seat.
- A$35: Compliance Recording, per recorded user/month.
- A$0.06: per minute beyond the shared pool.
- 7 days: free trial, no credit card.
Rewind runs on Teams Phone numbers you already have through Direct Routing, Operator Connect or Calling Plans. There is no number porting, SBC or SIP trunk to Rewind required.
Frequently asked questions
What is included in a Rewind Seat?
A Rewind Seat is A$79 per enabled user per month and includes 2,500 pooled minutes, the full contact centre, wallboard, reporting and Australian storage.
How much is Compliance Recording?
Compliance Recording is A$35 per recorded user per month.
Is there a trial?
Yes. Rewind has a 7-day free trial with no credit card.
Start with your real Teams environment.
Try Rewind for seven days or book a chat to work through seats, recording coverage and your call volume.