A recording layer and a contact-centre workflow
Recording is one important requirement, but service teams also need to know who is waiting, where calls are routed, how agents are performing and what happens after a caller abandons. Rewind brings those workflows together in a Teams-native contact centre, with Compliance Recording available as an optional add-on.
This is not a claim that every recording product has the same feature set or deployment model. The useful comparison is your own requirements: Teams-native agent calling, queue and IVR capability, supervisory visibility, Australian storage, retention controls and the commercial model you prefer.
What Rewind is built to provide
- Teams-native calls: agents answer in the Teams client they already use.
- Contact-centre operations: IVR, skills-based queues, callbacks, wallboards, SLA and reporting.
- Compliance Recording: an optional recording layer for DIDs, Teams-to-Teams, PSTN and meetings.
- Australian storage: encrypted, per-tenant storage with retention, legal hold and playback audit.
- Bundled pricing: A$79 per enabled user/month with 2,500 pooled minutes; A$35 per recorded user/month for Compliance Recording.
Rewind works on existing Teams Phone numbers using Direct Routing, Operator Connect or Calling Plans. There is no number porting, no SBC and no SIP trunk to Rewind. For a team reviewing options, that makes it possible to assess the contact-centre and recording experience without changing the established carrier arrangement.
A 7-day free trial, with no credit card, is available to test the workflow. A rollout discussion can cover which users need recording, the retention policy, queues and reporting measures before committing to an operating model.
Frequently asked questions
What is Rewind designed to combine?
Rewind combines a Teams-native contact centre, optional compliance recording, Australian storage, wallboards and reporting.
Does Rewind use a separate softphone?
No. Calls ring natively in the Teams client agents already use.
What is Rewind pricing?
Rewind Seat is A$79 per enabled user per month with 2,500 pooled minutes. Compliance Recording is A$35 per recorded user per month.
Compare the workflow on your Teams environment.
Start a 7-day trial with no credit card, or book a chat about recording coverage, queues and Australian storage.