These are the service providers that may process personal information to run Rewind. We use each only for the purpose listed, under contracts that require it to protect the information. We update this page before a new sub-processor starts processing customer data. Questions: hello@rewindcx.au.
Service (customer data)
| Sub-processor | Purpose | Data | Location |
|---|---|---|---|
| Microsoft Azure (Microsoft Corporation) | Hosting: Azure Communication Services (call control, recording and email for billing notices and chat transcripts), Container Apps, Azure Database for PostgreSQL, Blob Storage, Key Vault, Application Insights | All customer data: call and chat records, recordings, transcripts, configuration, account data, logs | Australia (Australia East) |
| Microsoft Azure AI Speech and Language | Transcribing recordings; sentiment and analysis of transcripts | Recording audio and transcripts | Australia (Australia East) |
| Microsoft 365 / Microsoft Graph and Teams | Sign-in, ringing agents in Teams, presence, Teams chat bridge, compliance recording policy | Agent identities and presence, call signalling, chat messages | Your own Microsoft 365 tenant, in the region Microsoft holds it |
Website and analytics
| Sub-processor | Purpose | Data | Location |
|---|---|---|---|
| Cloudflare, Inc. | Serving rewindcx.au | Website requests (IP address, browser details) | Global network |
| PostHog, Inc. | Website and product usage analytics, only after you choose Allow | Pages viewed and features used, with a pseudonymous user id. Never call, chat, recording or transcript content | United States |
Organisations that buy through the Microsoft commercial marketplace pay Microsoft, which receives the purchaser's billing details and the usage we report (users and minutes); it never receives call or chat content. Organisations we invoice directly are billed by us. We do not use a card payment processor. See also our privacy policy and terms of service.